- Terms & Conditions
Terms & Conditions
These Terms and Conditions apply to all web or tablets orders placed by you with Kennerton Audio Equipment. These Terms and Conditions only apply to consumers and do not apply to retailers or business owners/companies.
How it works
Once you have ordered and paid for your goods in the Kennerton Shop, we will send you an e-mail confirming the receipt for your payment online, details of your order and details regarding delivery, providing that you submitted an accurate e-mail address when placing your order. We cannot guarantee that all the ordered goods are available in our inventory at all times but we will ship these as soon as possible.
If you have requested delivery to a different address, prices will not be included on the in-parcel receipt since we assume that the delivery shall be a gift to the recipient. Your pricing information will however be included on your order receipt email.
Order Details etc.
We encourage you to print or save a copy of these Conditions, your payment information for paying online and shipping confirmation e-mail immediately upon receipt, in case you need to contact us with any questions about your order. If you notice that any of the information emailed to you is incorrect please contact us immediately so we can correct it.
All prices are stated inclusive of all applicable local taxes. Kennerton does not offer VAT refunds for orders placed online on www.kennerton.com. The price applicable is the price set out next to the product in question on the website on the date of ordering. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs are as stipulated in the Shipping and Handling on section and will be added to all orders.
About Import Taxes
Buying goods on the Internet is an increasingly popular way of shopping. And Kennerton Audio Equipment offers you an excellent way to save money and time on finding and purchasing headphones at significant savings.
But remember, when you buy an item on the internet from a country other than where you live, the item must be "imported" to you from that country. When we tell you that your items price includes shipping and handling, remember that we are paying to package and send you the item from our country to your address. But when the item arrives in your country the customs service, a government agency of your country, may charge you a customs fee on the item. The seller has no control over this and is very difficult to anticipate. They vary greatly from county to country.
These fees will have to be paid when the item is delivered or received at the post office.
This is done to ensure that your country receives money for taxation. Most countries have a minimum limit whereby items with a value under that limit are not taxed.
Under international postal agreements, the sender must complete a customs declaration which in most cases should be affixed to the package. The declaration includes a description of the goods, the value and whether they are gifts or commercial items. Any Post Office abroad should be able to give advice to the recipient.
- Credit/Debit card
We accept payment by MasterCard and Visa. Your credit/debit card will be pre-authorised for payment at the time of ordering. As part of this authorization process, your bank will place a hold on your account for the purchase amount of the order. The hold will be removed after a number of days determined by your banking institution. You will not be charged for the items until they have been shipped.
Delivery is made to any country
- Delivery Times
The usual time of delivery depends on the address of delivery and is estimated in the Shipping and Handling section.
- Liability for delay of delivery
Kennerton makes every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. If Kennerton does not deliver the goods within the estimated timescales you call upon Kennerton to make the delivery within an additional period of time appropriate to the circumstances. If Kennerton fails to deliver the goods within that additional period of time, you shall be entitled to terminate the contract.
- Liability for damage during transport
Kennerton has the risk and liability for damage to the goods during transport when delivering until you or someone appointed by you have taken physical possession of the goods.
If you choose to return the goods regardless of the situation you will have the risk and liability for damage to the goods during transport when returning until Kennerton has taken physical possession of the goods.
Personal pickup of your order in an official Kennerton store will usually be available within a few hours from placing the order online. If however, Kennerton for some unforeseeable reason is not able to have your order ready for personal pickup in your chosen store within 1 day from placing the order, you will be contacted directly with information of availability and options for pickup.
Kennerton orders selected with personal pickup must be collected in the chosen store within 10 calendar days from the date you received a pickup-notification. You will be sent a friendly reminder shortly before the 10 days have passed – just in case you forgot. If however your order is not collected within the 10 calendar days, the order will be cancelled automatically. If you for some reason need to cancel your current personal pickup order you must contact Kennerton customer service on email here.
Right of withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period will expire after fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.
To exercise the right of withdrawal, you must inform Kennerton of your decision to withdraw from this contract by an unequivocal statement. You do this by filling out the form provided here.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
- Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of
standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The returned goods must be substantially the same condition and quantity as delivered by Kennerton.
- Exceptions from the right of withdrawal
The right of withdrawal in any event does not apply to goods made to the consumer’s specification i.e. non-prefabricated goods made on the basis of and individual choice of or decision by the consumer.
If you would like to discuss your right of cancellation for return of products please contact us.
Any complaints will be handled by our customer service in accordance with the relevant national legislation.
You can complain to Kennerton by the means mentioned in the section “Contact Us ”.
If any errors or defects should occur with Kennerton products, you may claim remedy in accordance with statutory law on the sale of consumer goods. Please note the special rules regarding damage claims stipulated in the previous clause.
How to contact Kennerton
If you have any questions, comments or complaints please do not hesitate to contact our consumer service by mail on firstname.lastname@example.org or by using our contact services on www.kennerton.com.
When visiting www.kennerton.com or sending Kennerton e-mails, you are communicating electronically with Kennerton. Kennerton communicates with the Customer by e-mail or by posting notices on the web-site. For contractual purposes you consent to receive electronic communications from Kennerton, and agree that all agreements, notices, disclosures and other electronic communications that Kennerton provides satisfy any legal requirement that such communications be in writing. This clause does not affect any statutory rights you might have.
Kennerton assumes no liability other than what follows of statutory law. Kennerton cannot in any event be held liable for any indirect or consequential losses, including but not limited to loss of or damage to data through use of any Kennerton web site.
Kennerton does not assume liability in relation to products or services (or parts of products) manufactured or produced by third party manufacturer’s, licensors or suppliers, and Kennerton refer to the terms of any separate third party guarantee or warranty for such product (or relevant part).
Portrayal of Products
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens. Kennerton makes reservations for any typing errors which may occur on the website.
Should any part of these Conditions be deemed unlawful and invalid and thus not enforceable, this will not affect the validity and enforcement of the remainder of the Conditions.
These Conditions only apply to consumers and do not apply to retailers or business owners/companies. Kennerton defines retailers or business owners/companies as those who place orders where the items/products cannot be expected to be ordered for personal use. In these circumstances Kennerton can cancel the order without being liable in any way.
Governing law and jurisdiction
These Conditions are governed and construed in accordance with the applicable law.