Orders & Delivery

 

To your attention, we are thoroughly check every product before shipping it to you. This way we are sure that you will get fully working product, which will serve you for a long time. That is why when receiving the delivery you can see very mild trace of the box been opened. If you want the box to have factory seal, for example in case you will present the product to someone, please, make a note in your order’s commentaries about it.

Attention! When receiving the delivery, if you notice any signs of the parcel been unsealed, damaged, wet or hit – make an official claim. We do not take responsibilities for goods damaged by delivery or postal sevices.

Attention! Please, while ordering, write your valid and full address of delivery. It avoids the shipment to be lost by delivery services and makes quickest delivery possible by them.

 

Can I change or cancel my order?

We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed.

If you change your mind you can return it to us by posting it back to us, after we receive it and make sure that the product is intact, we will make a refund.

 

Can I change my delivery address?

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

If you change your mind you can return it to us by posting it back to us, after we receive it and make sure that the product is intact, we will make a refund.

 

I have a problem with my delivery?

If you're having issues with your delivery, then please check the status of your order by the tracking link we sent in your order email to view the latest tracking information.

If you're still having issues with your delivery, then please contact our team (info@kennerton.com) who will be happy to help.

Something is missing from my order

At certain times we are unable to send all of the items that you have ordered. If this is the case, we will send you an email letting you know of any items that are missing from your order.

Please note that we will provide a full refund for any items that have not been sent.

If you have not received your full refund after 5 working days, then please contact our Customer Care team (info@kennerton.com)

 

Why has my order been cancelled?

There are various reasons as to why your order might have been cancelled. Please contact our Customer Care team (info@kennerton.com) who will be happy to assist you further on this issue.

 

Where is my order?

Before contacting us please check the tracking link, we sent in your order email to view up-to-date tracking information.

If your order has not arrived by the estimated delivery date then please check with your neighbors to see if the courier has left the parcel at their house, also check any safe areas that the driver may have left your parcel, such as the garden shed or porch.

If you still can’t find your parcel or want an update on your order, then please contact our Customer Care team (info@kennerton.com ) quoting your order number.

 

Can I track my order?

Check the tracking link we sent in your order email to view the latest tracking information.

The International delivery services are available to most of the countries we ship to.

 

Who will deliver the parcel?

Deliveries will be shipped via EMS post

Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

 

How long will my international order take?

Delivery will take 7 to 21 working days. This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team (info@kennerton.com ) quoting your order number.

 

Will the recipient have to pay duty on the order?

Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.

Recipients of deliveries made outside the Russian Federation may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. Fischer Audio Engineering and Kennerton Audio cannot offer any assistance in these processes.

To help make sure that customs duties are not payable for deliveries in your country, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.

 

I've received the wrong item(s)

If you have received the wrong item, then please contact our Customer Care team (info@kennerton.com) who will be happy to assist you in getting this issue resolved.

 

Why haven’t I received an order confirmation email?

If you've not had a confirmation email, then please check your junk mail folder to make sure it's not in there.

Please note that once your order has been placed, we're not able to resend your confirmation email.

To ensure that you receive future notification emails from us, make sure we're in your email safe senders list and double check the email address you've registered with us is correct.